Frequently Asked Questions
Everything you need to know about your luxury home theater experience.
What is the typical lead time for delivery?
For in-stock models, delivery typically takes 2-3 weeks. Custom-made seating or premium leather options may take 8-12 weeks depending on your specific configuration and location.
Do you offer White Glove Delivery and assembly?
Yes, we offer a premium White Glove Delivery service which includes bringing the furniture into your room of choice, professional assembly, and the removal of all packaging materials.
What kind of leather is used on Valencia theater seats?
We use premium Top Grain Italian Nappa Leather 11000 on all seating surfaces. This high-grade leather is known for its durability, soft texture, and natural grain.
Can I customize the configuration of my seating row?
Absolutely. Our seating is modular, allowing you to choose from single recliners, loveseats, or rows of any number. You can also choose between straight or curved configurations to fit your room's layout.
What is your return policy for furniture?
We offer a 30-day return policy on standard products in their original packaging. Please note that custom-ordered seats are final sale, and return shipping fees may apply to standard returns.
Do the seats come with a warranty?
Yes, all Valencia theater seats come with a comprehensive 3-year manufacturer's warranty covering the frame, reclining mechanism, and electrical components.